FAQ

How do I choose the right size for my Madleen slippers?

To find the perfect size, simply measure the length of your foot, from heel to big toe, in centimeters.

Then, refer to our size guide to determine which one corresponds to your measurements. This method guarantees an ideal fit for optimal comfort.



How do I care for my Madleen slippers to keep them soft and in good condition?

To preserve the softness and quality of your Madleen slippers, you have two options:

1. You can hand wash them with mild soap and let them air dry.

2. Or, use our specially designed care kit. Before putting your slippers in the included washing bag, it is recommended to remove the bulk of the dirt for optimal washing.
The bag is designed to protect your slippers during washing, and the kit also includes a brush and comb to maintain your slippers and keep their shape. This gives you the possibility to choose the option that suits you best for easy and effective maintenance.



What are the delivery times for Madleen slippers?

Your order will be processed within 2 working days. Once shipped, delivery, whether in mainland France or internationally, depends on the carrier.

You will receive a confirmation email with a tracking number to follow the progress of your package. Do not hesitate to contact us, we will be happy to help you.



How can I send the gift or slippers I want to give to a third party?

To offer your Madleen slippers directly to the person of your choice, simply select the “Prestige Service” option when confirming your basket.

You can make the payment, and the billing address will remain in your name, while the delivery address can be different. This way, you can send the gift and a little note directly to the person you want to spoil, while tracking the arrival of the package to its destination.



If you have any further questions, please do not hesitate to contact us (contact section). We will be happy to answer you and add your questions to our FAQ section to help even more customers.